Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “you”) and ServiceOnD, operated by ANOQR in association with Brets Private Limited (“ServiceOnD”, “we”, “us”, or “our”), concerning your access to and use of https://www.serviceond.com, our mobile interfaces, WhatsApp booking channels, Meta application touchpoints, and related home services.

By booking a service, visiting our website, or communicating with ServiceOnD via WhatsApp or Meta channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you must immediately cease using the platform.

2. Description of Services & Marketplace Model

ServiceOnD is a technology-enabled on-demand home services platform operating in Kochi, Kakkanad, and nearby areas across Kerala, India. We facilitate service requests for residential and commercial customers by connecting them with skilled, verified independent service professionals and cleaning teams (“Service Partners”).

Our primary categories include, but are not limited to:

• Home Deep Cleaning: Full house deep cleaning, kitchen degreasing, bathroom descaling, balcony scrubbing, and window/glass cleaning.
• Specialized Cleaning: Sofa shampooing, mattress sanitation, carpet washing, and upholstery care.
• Home Maintenance & Repairs: Plumbing, electrical wiring and fixture installation, carpentry, painting, and AC servicing.
• Household Assistance: Verified domestic helpers, maids, cooks, and facility personnel.

3. Bookings, Appointments & Premise Access

• Accurate Information: You agree to provide true, accurate, and complete information regarding your location, property specifications (e.g., number of rooms, square footage), and specific service requirements.
• Premises Access: You agree to grant the dispatched service personnel safe and reasonable access to the property at the agreed appointment time. You must ensure that adequate water and electricity connections are made available for power tools and cleaning machines.
• Valuables & Safekeeping: While our service partners undergo identity verification and background checks, customers are advised to keep personal jewelry, cash, sensitive financial records, and fragile heirlooms securely locked away prior to the arrival of service crews.
• Inspection Upon Completion: You or an authorized representative should inspect the work performed upon completion before the service crew departs. Any immediate concerns should be flagged to the team leader or reported to our support desk promptly.

4. Pricing, Estimates & Payment Terms

• Estimates & Final Quotes: Preliminary estimates provided over WhatsApp, phone, or our website are based on standard property configurations. If the on-site inspection reveals substantially greater scope (e.g., severe post-construction residue, excessive mold, or structural damage), the service partner will confirm any revised estimate with you before commencing work.
• Payment Modes: Payments may be made online via RBI-approved payment gateways (UPI, Credit/Debit cards, Net Banking) or via verified on-completion digital settlements as indicated on the booking order.
• Taxes: All applicable Goods and Services Tax (GST) will be charged in accordance with statutory government rates.

5. Cancellation & Refund Policy

• Free Cancellation: You may cancel or reschedule a scheduled booking free of charge up to 3 hours prior to the designated service start time.
• Late Cancellation / Doorstep Arrival: If a cancellation is requested after a service team has been dispatched or has arrived at the property, a nominal visitation/transportation fee (typically ₹150–₹250 depending on location) may be levied to compensate the professional for travel costs.
• Quality Guarantee & Rework: If any area covered in the agreed service scope is unsatisfactorily cleaned or serviced, please notify our support team within 24 hours of service completion with photographs. We will arrange a free inspection and rework of the affected area.
• Refund Processing: Approved refunds for prepaid orders will be initiated within 3–5 business days back to the original source payment account.

6. User Conduct & Safety Rules

When utilizing ServiceOnD, you agree not to:

• Subject service personnel to harassment, abusive language, discrimination, or hazardous working conditions.
• Solicit service professionals to conduct private off-platform transactions in violation of platform safety protocols.
• Use the service for any unlawful, hazardous, or fraudulent purpose.
• Interfere with the operation, security, or integrity of the ServiceOnD website or API systems.

7. Intellectual Property Rights

All trademarks, logos, brand names (“ServiceOnD”, “ANOQR”), software code, website designs, audio-visual materials, and text content displayed on this website are the proprietary property of ANOQR and Brets Private Limited and are protected under Indian and international copyright and trademark laws.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, ServiceOnD and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues, arising out of or related to your use of the platform or the services provided by independent partners.

In any event, our total aggregate liability for any direct claims arising out of a specific booking shall not exceed the total service fee paid by you for that specific booking order.

9. Governing Law & Dispute Resolution

These Terms of Service and any contractual or non-contractual disputes arising hereunder shall be governed by and construed in accordance with the laws of the Republic of India. The courts of competent jurisdiction located in Ernakulam / Kochi, Kerala, India shall have exclusive jurisdiction over any legal proceedings arising from these Terms.

10. Contact Information

For questions or notices regarding these Terms of Service, please contact us: